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🎬️ Video ads disappearing or not available
We've noticed some concerns about video ads disappearing or not being available in the game. We want to clarify that the video ad feature, like all ads and promotional features, is currently in a testing phase within the game. This means that while some players may receive Lives, others might get Boosters or other items…
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Can't Opt Out of Candy Royale!
I truly do not like this little sub game and I don't want to play it. But lately when it's popping up, there is no X in the right hand corner for me to decline. It's just forcing me to opt in in order to continue playing the game this is absolutely no good. Is this a glitch? If so, when will this be fixed?
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Screen goes black after showing ad (Edited by CM: Reported to the Studio)!
Screen goes black after showing ad, and does not continue with the game. This has been happening for the past 2 days
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⛔️ "Game not Syncing" Issue on different devices - Under Investigation ⛔️
This discussion was created from comments split from: I am trying to log into my account and keep getting OOPs something went wrong message. I checked my.
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🚨 Are you experiencing issues with the game? Check here before posting in Support!
Are you experiencing issues with the game? Look no further as these are the most common issues and most frequently asked questions in Candy Crush Saga. The two absolute most common questions here in Community are: I have lost my progress or all played levels? If you suddenly are back to level 1 or the game has been lost,…
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Niveau regressé
J'étais au niveau 12000 ou 14000 et je suis retombée à 2. Comment retrouver mon niveau?. Quand je fais retrouver ma progression je retombe toujours à niveau 2
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My team won the team event with no reward.
Our team won the team even by a landslide and no gold bars reward at the end like there was supposed to be? Why is that?
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Trying to retrieve my old candy crush I’m better 4000
trying to retrieve my candy crush it seems to disappear. I’m up to 4000.
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Lived
I’d like to know where all my lives have gone? I’ve never exceeded the limit and I generate enough lives sent back to me
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Lost boosters
logged in to all accounts and all the boosters are gone !
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Edited by CM: Oops! We use English only so everyone can understand! Check out our House Rules
Edited by CM: Oops! We use English only so everyone can understand! Check out our House Rules
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Edited by CM: Oops! We use English only so everyone can understand! Check out our House Rules
Edited by CM: Oops! We use English only so everyone can understand! Check out our House Rules
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Astros vs. Aliens Gold Bars Issue
Hi! Has anyone here encountered this? I participated in the Astros vs. Aliens event and should have won 20 gold bars. Unfortunately, I did not receive my. 20 gold bars. I'll attach photos to support my discussion.
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Lost my progress!!!
A couple of nights ago I was on level 9775 (or about there), woke up next day to open the game and find I’m on level 1!!! How do I retrieve my levels and get back to where I was?
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Purchases
Why can I not purchase anything in candy crush
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Meaning of the icon that looks like a ham
icon like a ham
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how my 500gold won not given?
500 gold won accept,cannot press saying restart dont uninstall,i do so then ok accept already but not given
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I purchased 549rs but it not came
I purchased 549 rupees
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Missing sweets
Hi just wanted to find out i had alot of sweets before my game got deleted and now that i have reinstalled i dont seem to have them anymore is that normal?
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Edited by CM: Oops! Please repost in English so everyone can understand!
Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!
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Why can't I participate in the episode race?
When I start a new episode I find myself already in theast place and all other players have finished the episode.. can you fix that?
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Jeevan
Hi
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How can I restore my level
The application was deleted, and when I restored it, I was not able to recover the level I reached or the rewards 🥹
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Why did the help stop
Why did the help stop when you don't complete the levels? I'm about ready to delete this game
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My board resetted an I don't know why or what to do
Iwas at level 356 an I had to get a new phone but I made sure I synced my game to my account but when I just signed back in I had to start all over again an I lost my gold bars an achievements what do I do to get them back an get to my correct level